How to make a travel insurance claim

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Yes, you can make a claim for any of the following:

In the case of loss, delayed or damaged luggage, passengers can claim compensation from the airlines. According to European Regulation on Airline Liability in the Event of Accidents EC 2027/1997, you the passenger has the right to a maximum compensation of 1,131 euros in case of damage, loss or delayed luggage. If damage has been caused to your suitcases the compensation is made according to the actual damage suffered.

In the case of delay, the damage is calculated based on the goods you the passenger would have needed to purchase during your wait. The case must be examined with the possibility of claiming a higher compensation if you the passenger informed the carrier of the special value of your luggage and if the airline agent has caused the final result of the loss or damage.

How can you claim off your travel insurance and what steps do you have to follow?

You the air passenger must fill out the complaint form (PIR or Luggage Irregularity Report). Once your suitcases and belongings have been checked and you the passenger detect any abnormalities you must request the corresponding complaint form at the corresponding airlines customer service desk or the airline operating the flight and you must report the damage or loss of your case otherwise it is automatically assumed you have received your
suitcases correctly and everything is in order.

It is important to know that after 21 days if the checked luggage has not appeared it is considered lost.

If the luggage is delivered in a bad condition, it must be reported to the airline within 7 days.

It is very important to check the terms and conditions of the airline ticket before your trip. You can ask the airline about the possibility of making a special declaration of the value of the goods included in your luggage that you have checked in and also ask about the monetary limits set by the airline should your luggage get lost or delayed.

This is why it is important to have travel insurance in place.


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